Turn Your Inbox into an Automated Workflow
Your inbox is a bottleneck. Staff spend hours reading emails, extracting booking details, and manually updating systems.Automatic email classificationSmart response draftingDirect system updates
The Challenge
Spent daily sorting and replying to operational emails
Of emails require manual follow-up or rework
Customer expectations for fast email responses
How does it work?
Email Arrives
Step 1Monitors your inboxes for incoming logistics communications.
Intent Classified
Step 2AI understands if it's a booking, rate inquiry, status update, or exception.
Data Extracted
Step 3Relevant fields are pulled from the email body and attachments.
Response Drafted
Step 4AI drafts a reply in your company's tone with the latest data.
System Updated
Step 5TMS/ERP records are created or updated automatically.
Inbox in. Reply out. No middle step.
Classify intent, extract data from message and attachments, draft a reply in your tone of voice - and update the system. All in one pass.
Results & ROI
200 emails/day
Manual reading, classification, data entry, and response drafting per agent.
600+ emails/day
AI handles routine emails end-to-end. Agents focus on complex exceptions only.
More email volume handled with the same team
Without hiring additional customer service staff.
“Chainfill helps us process complex orders where the information is spread across documents and email threads.”
Works great with
Combine solutions for end-to-end automation.
Turn transport orders into usable TMS data
Extract pickup and delivery addresses, times, references, goods, and weights from transport orders, then validate them before export.
Learn more →Automate Your Entire Back-Office Pipeline
Custom pipelines with validation rules, approvals, and exception handling - built visually.
Learn more →Frequently Asked Questions
All emails are processed with enterprise-grade encryption. We support OAuth 2.0 for email provider integration and never store raw email content beyond processing.
Chainfill processes emails in 25+ languages including English, Dutch, German, French, and Spanish. Multi-language threads are handled automatically.
Low-confidence classifications are routed to a human reviewer with AI-suggested categories. The system learns from each routing decision.
